Travelling overseas checklist

Let us know when and where you are going

Always let us know when you’re travelling overseas and intend to use your credit card. We'll record your travel details and monitor the security of your credit cards while you're away.

You can call us on:

• 1300 651 089 (within Australia)
• +61 2 9155 7700 (from overseas)
• Black cardholders can call 1300 651 999 or +61 2 9155 7711 (from overseas).
   

Keeping transactions safe and secure

Westpac credit cards are protected by CardShield™, which includes fraud detection, Online Protection and CHIP security features. Where possible, use a PIN instead of your signature to verify credit card purchases.

Our Westpac Added Online Security Service also protects you when you’re shopping online with participating online retailers. Make sure you keep your mobile phone number and email address up to date.

Save on fees with our Global ATM Network

You can use your credit card to make purchases or withdraw cash at ATMs while you are overseas.

There’s nothing like the Global ATM Alliance to keep you going. If you need to take out cash from your credit card account (known as a cash advance) whilst overseas, you will pay no ATM withdrawal fees at Westpac’s Global ATM Alliance partners, including Barclays, Deutsche, Bank of America and more. And just like at home, you can use the Westpac mobile banking app ATM locator to find the nearest Global Alliance ATM to where you are – you can even track it down before you leave home. Other fees and charges apply to cash advance transactions, please refer to westpac.com.au/creditcards for fee details.

Be aware though that the following fees and charges are charged when withdrawing cash from ATMs overseas:

• Westpac will charge a $5 fee when you withdraw money from ATMs not part of our Global ATM Alliance. However, checking your account balance is free and account balances will be displayed in local currency.
• Some overseas banks may apply an additional fee for ATM withdrawals. This should be brought to your attention before you proceed with the transaction and can be avoided by using one of our Global ATM Alliance partner ATMs.
• A Foreign Transaction Fee is payable as a percentage of the Australian dollar value of any Foreign Transaction. The percentage will vary depending on the applicable credit card scheme:

1. Transactions in foreign currency
   • Visa and Mastercard®: 3.0%
2. Transactions in Australian dollars and the merchant or financial institution accepting the card is located overseas:
   • Visa and Mastercard®: 3.0%

Note: It may not always be clear to you that the Merchant or entity processing the transaction is located outside Australia.

Check your card expiry date

Make sure your credit card isn’t due to expire while you’re overseas. If your card will expire while you’re away, give us a call on 1300 651 089 before you leave.

Check your insurance

Make sure you know how to contact us in an emergency

For lost or stolen cards:

• +61 2 9155 7700 (24/7)
• Black cards +61 2 9155 7711 (24/7).

Please note that calls made from mobile phones or hotel rooms may attract additional charges.