Getting help overseas
If you need to contact us while you’re overseas, you can contact us at any time on the numbers below.
If your credit card is lost or stolen while you’re away
You can lock it instantly in Online Banking or the Westpac App while you search or report it lost/stolen. Add an overseas address to your profile before completing the report to have it sent to you overseas.
Or if you need your replacement credit card urgently, please call us on:
- +61 2 9155 7744 (24/7).
- Black cards +61 2 9155 7711 (24/7).
- Platinum cards +61 2 9155 7722 (24/7)
Please note that calls made from mobile phones or hotel rooms may attract additional charges.
If expedited courier services are required there may be additional charges involved.
Use your new card immediately
You can use a digital version of your card and add it to your digital wallet immediately after your replacement card is re-issued – search Digital Card within the Westpac App1.
Things you should know
1. The Digital Card is only available in the Westpac App and supported with the latest version of the Westpac App. The terms and conditions applicable to your product also apply to the use of your digital card. Online Banking Terms & Conditions also apply. You may not always be able to access your digital card.