FAQs

If changing the type of payment or amount: 

Changes to your Autopay payment options take effect for your current credit card statement, unless those changes are made after 11:00pm AEST/AEDT on the Statement To date shown on your current credit card statement.

If changing the account you’re paying from: 

You’ll need to change the nominated account you are paying from before 11:00pm AEST/AEDT on the payment Due Date for the changes to take effect for that statement.

If paying from a non-Westpac account:

The same timings apply, but you’ll have to allow extra time to visit a Westpac branch with your Card Autopay Request form (PDF 655KB) and ID to make any changes.