FAQs

How do I close my term deposit?

If you are closing your Term Deposit account before maturity, you must provide us with at least 31 days’ notice (for accounts opened and renewed on or after 1 August 2014) - unless you can show you need to access the funds early due to hardship (as assessed by us).

You can give us notice by making a request at a branch during opening hours, or calling Telephone Banking on 132 032 (for Personal Customers) or 132 142 (for Business Customers).

If you close your Term Deposit account before maturity, in most instances we will reduce your interest rate in accordance with the terms and conditions applying to your account.

If you are closing your account at maturity, you have 6 business days starting on the day of maturity to provide your instructions to either close or renew your account. You can provide these instructions via Online Banking, Telephone Banking or at any of our branches. Deposits currently held as security cannot be closed at maturity.

Further details on closing your Term Deposit (including details of how we can pay you the balance of your account) are contained in your terms and conditions (PDF 274KB)