FAQs

How can I load or reload money onto my Worldwide Wallet?

You can load AUD into your Worldwide Wallet account instantly by transferring from your transaction or savings account in Online Banking or the Westpac App. 

You can also transfer AUD from another financial institution by using your Worldwide Wallet’s BSB and account number. Please note, funds availability is dependent on the other financial institution’s cut off and processing times. We will make your funds available in your account within 1 business day from the time we receive instruction from the other financial institution. We are not responsible for processing interruptions or delays beyond our control.

If another Westpac account holder transfers funds to your Worldwide Wallet, the funds will be available in your account within 1 business day from when the owner of the eligible Westpac account receives confirmation that the transfer has been processed.