FAQs

A page in Westpac Online Banking doesn't look right, looks or behaves strangely, or has additional unfamiliar fields.

Trust your instinct. If it doesn't look quite right, err on the side of caution and assume it's not right.

'ASSURE' yourself and stay 1 step ahead of the fraudsters:
 

• Abort what you are doing - close the browser or exit the app
• Seek security software updates
• Scan your computer/device/phone to remove threats
• Use another device, check for anomalies and payment history
• Report any suspected fraud immediately to 132 032
• Enquire further if in doubt.
   

See more information on latest scams and how to protect yourself.