FAQs

How do I give PayTo access to those who I have shared my account with?

If you have a personal profile, and have provided Shared Access (Personal Network) to users, here’s how you can allow them to manage PayTo agreements on your behalf: 

1. In your profile in Westpac Online Banking (via Desktop), go to Service menu then User Administration and select the user you want to grant permission to.
2. Under Account and service access, select the target account, in the Select features pop up, select Manage PayTo agreements and click Update
3. Repeat this process for all relevant accounts.
4. Under the Other Permission section for the user, select Manage restricted payment frequency PayTo agreements if required for this user.