FAQs

Is Digital Mail secure?

Digital Mail is secure as it resides within Online Banking so you’re protected against mail theft that can occur with paper mail.

You will receive an email notification when the digital mail is available in Online Banking. You will need to sign in to Online Banking to view the mail.

Visit Westpac protects you for further information including Security Guarantee and information on SMS Protect. Please note that digital mail might remain on certain types of mobile devices after you have been logged out of the session (ensure you close the PDF after you've finished viewing).

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