FAQs
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How do I register for Westpac Protect™ Security Code?
You can do this in the Westpac iPad App, Online Banking or the Westpac App, as long as your mobile number is linked to the account.
To add your mobile number, call us on
1300 655 505 8am-8pm Sydney time, 7 days a week or
+612 9155 7700, if overseas.
In the Westpac App
Before trying these instructions make sure you update to the latest version of the app.
- Search SMS code and token in the Smart Search bar
- Tap Register for SMS Code
- Confirm your mobile number and tap Confirm number
- Enter the SMS Code sent to your device
- Tap Continue
In Online Banking
Personal customers
- Go to Service > Preferences > Security
- Go to SMS Code and select Activate
- Confirm your mobile number and select Confirm
- Enter the SMS code sent to your device
- Select Authorise
Business administrators
- Go to Service > Preferences
- Select User administration
- Select the user and then select SMS code
In the Westpac iPad App
- Go to Security & access and select Manage Security Devices
- Tap Activate SMS code
- Confirm your mobile number
- Enter the SMS Code sent to your device
- Tap Continue