FAQs

How do I set up a new user?

You can add a new user to your business network in Online Banking from a desktop as this function isn’t available through the Westpac App.

Sole traders: ​

Go to Service and select Services. Under Account services select Share my account access. Read through the instructions to see whether adding a user is right for your business, then click on Add user. Enter your Security Code to proceed with setting up your new user. 

Administrators of a business network:​

Only administrators can add users to business networks. Go to Administration and select User Administration. On the top right click on Add user. Enter your Security Code to proceed with setting up your new user. 

For more help setting up Westpac Online Banking, please go to our how to guide.