FAQs

Pending transactions (4)

• What is a pending transaction?

  When you make a purchase using a credit or debit card (selecting credit, contactless payment or online/phone purchase) the bank will...

• How do pending transactions affect my balance?

  While the transaction is pending, the amount is deducted from your available funds but your account balance will remain...

• I don’t recognise a pending transaction.

  If you don’t recognise a pending transaction below are a few scenarios that may explain why...

• Can I cancel or dispute a pending transaction?

  A pending transaction can only be cancelled or reversed at the request of the merchant. The transaction needs to be fully processed...