FAQs

I am trying to convert foreign currencies in my Worldwide Wallet account. Why have I received the error message “We cannot retrieve the current exchange rates at this time. Please try again later.”?

There are daily scheduled maintenance updates from 1.15am - 1.35am AEST, Monday – Saturday. During this time, you won’t be able to access foreign exchange rates for your Worldwide Wallet or convert currencies in your account. Apologies for any inconvenience this may cause.