FAQs

How do I set up and authorise a PayTo agreement?

Select PayTo as a payment option at a participating merchant or business and provide them your BSB and Account number or PayID.

A PayTo agreement will be sent to you in your Online Banking, which you can review and authorise. Use the following directions to log in to Online Banking or the Westpac App to review and authorise the PayTo agreement:

 

Personal or Sole Trader:

• Online Banking: Service > Services > Account services > PayTo agreements
• Mobile Banking:  Search PayTo > select PayTo agreements

 

If you’ve been given Shared Access (Personal Network) to an account, and can’t see the PayTo option, you will need to contact the Account Owner, as they will need to allocate the PayTo feature for you in Online Banking. 

 

Business Network:

• Online Banking: Service > Services > Account services > PayTo agreements
• Mobile Banking:  Search PayTo > select PayTo agreements

 

Business Network Administrators: Before a PayTo agreement can be received, you’ll need to switch on the PayTo feature in Online Banking, allocate users and set permissions. If PayTo isn’t switched on, or there are no users selected, the PayTo agreement will be automatically declined, and you’ll need to contact the biller to re-send it. 

 

Business Network users: If don’t see the PayTo option, contact your Network Administrator and ask them to provide you access to PayTo.

 

Once a PayTo agreement is authorised, payments will be debited as per the terms of the agreement.