FAQs

What happens if my PartPay Autopay is dishonoured or there are insufficient funds in my linked Autopay account?

Your PartPay Autopay may be dishonoured due to various reasons. If your PartPay Autopay is dishonoured, then the missed PartPay payment amount will be moved to your credit card purchase balance where standard interest rates and fees may apply.

You should consider the terms and conditions of the transaction or offset account linked to your PartPay Autopay to confirm how direct debit payments may affect that account. If your PartPay Autopay is dishonoured or if there are insufficient funds for repayment, you may be charged a fee or incur interest in your transaction or offset account for having an overdrawn balance on that account or due to the PartPay Autopay being dishonoured.

If the transaction or offset account linked to your PartPay Autopay is a Westpac account please refer to Minimise and Avoid Bank Accounts Fees and Overdraw Preference Feature available. For non-Westpac accounts, please contact your financial institution.

If the transaction or offset account linked to your PartPay Autopay is no longer active or otherwise invalid, we may suspend the use of your PartPay Card. You will then need to review your PartPay Autopay settings via the Westpac App. You won’t be able to spend on the PartPay Card until you nominate a valid transaction or offset account for your PartPay Autopay.

If you are trying to pay your scheduled PartPay payments while PartPay Autopay is inactive, then you'll have to use BPAY® or a direct transfer.