FAQs

Will I still receive calls letters SMS etc whilst assistance is in place?

Once we are aware of your financial difficulty we will suspend collections activity for 21 days, while we are assessing your situation, as per legislative requirements. This will allow you to provide us with any additional information if applicable. If you are approved for financial hardship assistance and you comply with the terms of your arrangement, there will be no collections activity during any approved assistance period. Please note that if you have opted in to receive PartPay repayment reminders and chosen to keep your PartPay Autopay active, you will not receive repayment reminders during this time.​