FAQs

How can Westpac help cancel a direct debit on a joint account?

For Personal banking Customers

If the joint account requires one account holder to sign or authorise, then one account holder can ask us to notify a company of your request to cancel the direct debit, or pause the company debiting funds from your Westpac account for a 3 year period. This can be done online, over the phone or in branch.

If the joint account requires all account holders to sign or authorise instructions then all account holders are required to ask us to notify a company to cancel the direct debit, or temporarily stop the company debiting funds from your Westpac account. This can be done online, or in a branch.

For customers using Online Banking, all account holders are required to approve the request before it can be processed. Account holders will receive a notification via email and Message Centre through mobile or online banking.

For Business customers using Online Banking for Business (Business network)

If the joint account requires one account holder to sign or authorise instructions, then a member who is an Approver needs to approve the request.

If the joint account requires all account holders to sign or authorise instructions then this can only be done in branch.