FAQs

Digital Mail (15)

• What is Digital Mail?

  Digital Mail is a new way to receive notifications about your accounts...

• What are the benefits of Digital Mail?

  Letters are stored securely for up to 18 months in your Westpac Live account, so can’t be intercepted or lost like regular mail...

• Is Digital Mail secure?

  Digital Mail is secure as it resides within Online Banking so you’re protected against mail theft that can occur with paper mail...

• Where do I find my Digital Mail in Online and Mobile Banking?

  To access your Digital Mail, follow the steps below: Online Banking. Step one: Sign in to Online Banking...

• How will I know if I have Digital Mail available?

  An email notification will be sent to the email address you have provided us, letting you know there’s mail ready to view in your Online Banking inbox...

• What happens if I don’t receive an email notification?

  When you have mail ready to view, we will always send an email notification to the address you have provided...

• Do I need to let Westpac know if I change my email address? How do I update my email?

  Yes, it is important to keep your email address up to date with us to ensure we can notify you when you have digital mail available...

• How do I switch to receiving Digital Mail?

  Via Online Banking Sign in to Westpac Online Banking, Select Preferences from the Services & preferences menu at the top of your Overview page...

• Can I go back to receiving paper mail?

  Yes, you can return to receiving paper mail anytime. You can do this online, at your local branch or through our Online Banking Service Centre by calling 1300 655 505...

• What if I require another copy of the letter posted to me?

  We are able to re-generate the letter and have this posted to your address on file...

• Can mail preferences be selected for individual accounts?

  Digital mail preferences are grouped by the Product family level. e.g. if you have several deposit accounts you must choose the same preference for all of them...

• Are all letters going to be sent digitally?

  The type of letters sent digitally may include; card arrivals, changes in a product’s terms and conditions...

• I have a joint account – can I receive Digital Mail?

  Yes, each person on the account will be able to select their own mail preferences...

• Will the Digital Mail be the same as paper mail?

  Yes, the letter you receive in your Online Banking inbox will be a PDF version of the letter you would have previously received in the post...

• Can I save and print my letters from my digital mailbox?

  Yes, letters sent to your Online Banking inbox will be stored in Westpac Live and available to print for 18 months...