FAQs

Manage Term Deposit online - can I give third party account access to a person/organisation and how do I set it up?

 

Yes, you can grant third-party account access to another person or organisation. To do so:  

 

1. Complete the Third-Party Access Authority Form:
   Download and fill out the Third-Party Access Authority Form (PDF 111KB).
   Note: The Third-Party Access Authority form is for setting up access to Online Banking only. It does not change signatory access or apply to other channels, such as branch, ATM, or Telephone Banking.
2. Visit a Branch:
   Bring the completed form to a Westpac branch, along with: 

• The individual you wish to appoint as your third-party representative. 
• Identification for both you and the third-party representative. 
• Note: If you are living in Australia and unable to visit a branch due to mobility or other issues, you can complete a Certified Copy Certificate (PDF 654KB) and post it to a branch. The branch you send the form to must be the same one that the other party (account owner or third-party representative) will attend. The form allows for remote identification and it must include certified copies of your identification. For more information on how to get your documents certified, refer to How to get your documents certified (PDF 248KB).

 

Our branch team will assist you with the next steps to set up third-party access.  Please make an appointment to get started by using our Locate Us tool to find and contact your nearest branch. You will need to choose the level of access you would like to provide the third party on the form.

 

Third-Party Access Information

There are two types of access:

• View-only Access (Non-Value Access): Third parties can view account balances, transactions, and statements, initiate a stop cheque request on the account(s).
• Full Access (Value Access): In addition to the above, third parties can initiate and authorise payments, create or manage PayTo Payment Agreements, and make payments via Online Banking methods (e.g. Pay Anyone, Osko, etc.)

 

Sharing account access can simplify financial management and task delegation with trusted individuals. However, it's crucial to recognise and address potential risks associated with such arrangements.

Learn about Domestic Violence and Financial Abuse.

 

How to Remove or Edit Third-Party Access

Personal customers can update third-party access to their accounts by following these steps in Westpac Online Banking (Desktop):

1. Select the account you want to update.
2. Click on the down arrow next to the account details.
3. Choose Remove third-party access.
4. Confirm the action.

 

Important:

• You can only remove or edit access for someone you have previously granted third-party access to.
• Once third-party access is removed, it cannot be reinstated online. To restore access, you will need to complete the Third-Party Access Authority Form (PDF 111KB) and visit a branch. 
• Changes only apply to online access and will not affect other third-party arrangements (e.g. authorised signatories). To make these changes, you will need to visit a branch. Please contact the branch to book an appointment with a banker.

 

Note:  If you're unable to remove third-party access via self serve, you can attend the branch or call us for assistance.