FAQs

I am not a Westpac customer but have received an email from Westpac. What should I do?

• Forward the suspect email to hoax@westpac.com.au. This inbox is monitored 24/7; you’ll receive an auto-reply to confirm we’ve received it
• Delete the fake email from your inbox, sent and trash folder.

There’s every chance this is a scam email (a practice known as ‘phishing’), given you’re not a Westpac customer.

Such emails are designed and written to look as though they come from legitimate businesses. They often contain a corporate logo and link to a fake copy of the website. Through this deception they trick people into giving out personal or banking details.