FAQs

How do I set up a PayID®?

Personal customers can register a mobile number as a PayID and sole traders and company owners can use the ABN on your Westpac profile. To set up a PayID and link it to one of your eligible accounts, you’ll need to be registered for Westpac Protect™ SMS Code as your Security device.

In the Westpac App

1. Search PayID in the Smart Search bar
   
2. Tap PayID settings then Register now and follow the prompts.

In Online Banking

Personal customers

• In order to link your eligible account to PayID go to Service > Services > Account Services > PayID > Register now

Business customers

• Go to Service > Services > Account Services > PayID settings > Create new PayID. 

Business administrators

If you're the Administrator of a Business Network, you'll need to give Users access to create a PayID.

1. Go to Administration > User administration
2. Select the person you want to give access to
3. In Other Permissions, select Manage PayIDs
4. Then scroll down to Save.
5. Once the User has created the ABN PayID, it will need to be approved by the Administrator before the PayID is able to be used
6. Go to Approvals > Other Tasks and approve the request.
    

The Administrator can change the number of approvals required to create a PayID:

1. Go to Administration > Features and approvals
2. In the Accounts section, ensure the Manage PayIDs option is ticked
3. Select the number of approvals required to complete updates and select Save.
    

A PayID can only be linked to one eligible account at a time so select the one that best suits your needs.

If you’ve registered your mobile number or ABN as a PayID at another bank, you can arrange to have it transferred to Westpac. You'll need to call the other bank to initiate a transfer. For more details refer to How do I move my PayID to another bank?