FAQs

Garmin Pay (32)

• What is Garmin Pay and how does it work?

  Garmin Pay is a secure and easy-to-use mobile payment service that allows you to make payments with your...

• Which phones and smart watches can I use Garmin Pay with?

  Garmin Pay is available on selected Garmin smart watches, paired with Apple iOS and Android phones...

• Can I add multiple cards to my Garmin smart watch?

  Yes, you can add up to ten cards to your Garmin smart watch. However, the cards must be added one at a time and...

• Can I add my card to multiple smart devices and wallets?

  Yes, you can add eligible Westpac credit and debit cards to multiple eligible smart devices and...

• How do I install Garmin Pay?

  Garmin Pay is included with the standard Garmin Connect Mobile app. To use Garmin Pay, you should do the following...

• What do I require to successfully add a Card to Garmin Pay?

  To successfully add a Card to Garmin Pay you’ll need to make sure you have...

• What is the Garmin Pay Wallet?

  The Wallet is part of the Garmin Pay section of the Garmin app. The Garmin Pay Wallet is...

• What terms apply to using Garmin Pay?

  The Westpac Issuer Garmin Pay terms are available here...

• Where can I find out more information about Garmin Pay?

  Further information on Garmin Pay can be found at the following Garmin pages...

• Do I need an internet connection to make Garmin Pay payments?

  No, an internet connection is not required for Garmin Pay payments. The Garmin smart watch uses...

• Do I need a PIN to use Garmin Pay?

  Yes, your Garmin 4-digit PIN code must be entered at least once a day...

• How do I make a payment with my Garmin smart watch?

  Once you have added a card to your Garmin smart watch, press and hold the action button on the side of the smart watch to display...

• Can I use gift cards with Garmin Pay?

  Currently, gift cards don’t work on Garmin Pay...

• What happens if my Garmin smart watch is lost or stolen?

  If your Garmin smart watch is lost or stolen, you can remove or suspend your card from Garmin Pay via...

• Do I need to have my phone nearby to use Garmin Pay?

  No, you don’t need to have your phone nearby to use Garmin Pay. Once the smart watch is setup...

• How do I remove a card from Garmin Pay?

  Open the Garmin connect Mobile app on your mobile...

• I've lost my card; can I still use Garmin Pay on my Garmin smart watch?

  Yes, you can continue to use Garmin Pay as long as the physical card has not been reported lost or stolen...

• What cards are eligible for Garmin Pay?

  The following Mastercard products are eligible for Garmin Pay...

• What do I do if I sell my smart watch or get a new device?

  You should restore the default settings on your Garmin smart watch. This will erase the app and...

• What is a Device Account Number and how is it different from my Card Account Number?

  When you add a card to Garmin Pay, a Device Account Number is created in place of your card number. This number is used...

• Can I view transactions in Garmin Pay?

  Unfortunately, Garmin Pay transactions made with a Mastercard cannot be viewed in the Garmin Pay wallet on your mobile device...

• I've received a message to call Westpac on the ‘Verification Needed’ screen, why?

  If you have not set up SMS verification for online banking or the SMS verification is temporarily blocked you will be asked...

• How do I add my cards to Garmin Pay?

  To add your card to your Garmin Pay Wallet, open the Garmin Connect Mobile app, select Garmin Pay...

• How secure is a Garmin Pay transaction?

  Your transactions and card information are secure. Garmin Pay does not store your payment information or your card details...

• Are the Garmin Pay transaction limits the same as my physical Card?

  Yes, the transaction limits that apply to Garmin Pay are the same as your physical card...

• If I restore the default settings on my Garmin smart watch or delete my cards from Garmin Pay, does this impact my physical cards?

  No, your physical card will not be affected if you delete your cards from Garmin Pay or restore...

• I’ve received a reissued or replacement Westpac card; do I need to update my card information in Garmin Pay?

  You do not need to re-enrol when your physical card has expired...

• My physical card has expired. Do I need to re-enrol it?

  No, you do not need to re-enrol when your physical card has expired as the new expiry date is automatically...

• Do I still get reward points when I use Garmin Pay?

  Yes, any reward points applicable to your physical card apply...

• How will my personal information be shared with Garmin?

  As per the Westpac Group Garmin Pay Terms and Conditions, certain information including your personal information will be shared with Garmin and its service providers to...

• Can I use Garmin Pay if I am overseas in the same way as I would in Australia?

  Yes, you are able to use Garmin Pay overseas wherever there are contactless terminals as...

• I can see my card in my Garmin but the transaction is declining. Why?

  If your Garmin Pay transaction is declined, check if the message ‘Verification Needed’ appears on the card in the...