FAQs

I set up a PayTo agreement but I can’t see it in Westpac Online Banking or the Westpac App. Why isn’t it there?

Any PayTo agreements that haven't been actioned within the required timeframe will lapse and disappear from your list of PayTo agreements. PayTo agreements that have been declined by you or that have been recalled by the business that issued them will also disappear from your list of PayTo agreements. If you’d like to set up a new PayTo agreement with a business, you’ll need to contact them directly.

• Business Network: Administrators of Business Networks will need to switch on the PayTo functionality and allocate users to manage PayTo agreements, for PayTo agreements to be received. If PayTo is not switched on in your Online Banking, PayTo agreements will be declined. Administrators will need to switch on PayTo and ask the business or merchant to send the PayTo agreement again.
• Shared Access (Personal Network): The account holder will need to allocate users to manage PayTo agreements.