FAQs
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How do I view eStatements for a closed account?
In the Westpac App
Before trying these instructions make sure you update to the latest version of the app.
- Search Statements (inc. closed accounts) in the Smart Search bar
- Tap Statements (incl. closed accounts)
- Tap Closed accounts for a list of eligible closed accounts with available statements
- Tap the account and statement you want to view
In Online Banking
- Go to Overview > Statements
- Select Closed accounts for a list of eligible closed accounts with available statements
- Select the account and then the statement you want to view
A closed account could be a credit card, savings account, transaction account, home loan or Worldwide Wallet account that you no longer have access to. This includes cards that have been replaced due to fraud or have been lost or stolen.
You can view up to 7 years of closed account statements on a personal profile for eligible card accounts including Altitude Business and Business Choice cards. Closed account statements are only available to the primary card holder, including joint accounts.
You can view the last 13 months of closed account statements for Worldwide Wallet accounts in Online Banking. Need to access older statements? Call us on 1300 655 505 8am-8pm Sydney time, 7 days, or +61 2 9155 7744 if you are overseas.
You can view closed account statements for eligible savings, home loan and transaction accounts for up to 7 years from the current date. Closed account statements for eligible savings and transaction accounts are available for single account holders only (they are not currently available for joint accounts). Closed account statements for eligible home loans are available to both single and joint account holders.