FAQs

What happens if my mobile number changes or I need to change my PayID®?   

If your mobile number or your ABN changes, you’ll need to call us on 1300 655 505 8am-8pm Mon- Sun Sydney time, or +61 2 9155 7700 from overseas to cancel your current PayID. You cannot edit an existing PayID online.
 

Mobile number 

If your mobile number has changed, you’ll first need to update the Westpac Protect^TM SMS Code number you use to receive notifications. Then you can set up a new PayID in the Westpac App or Online Banking.
 

ABN 

Once you’ve updated your ABN either in your Online Banking or by visiting a branch, you can use it to set up a new PayID in the Westpac App or Online Banking. You may need to provide additional business details to us in a branch.
 

Find out how to update your ABN in Westpac Online Banking