FAQs

What is a direct debit?

A direct debit is a regular automatic payment that authorises a merchant or service provider to withdraw an agreed amount of money from your nominated account. Direct debits are set up with an eligible transaction account using your BSB and Account Number. 
 

Note that direct debits are different from recurring payments. A recurring payment is a regular automatic payment that authorises a merchant or service provider to charge your debit or credit card. Recurring payments are set up from your debit or credit card using your 16-digit card number, expiry date and CVC number on the back of your card. ​
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Find out more about recurring payments.