FAQs

What happens if I am not happy with your response?

If you feel that we have not been able to help, you have the right to make a complaint to the bank. You may also be able to take your complaint the free, independent external dispute resolution schemes, the Australian Financial Complaints Authority (AFCA).

The contact details for AFCA are set out below.

Australian Financial Complaints Authority
Online: www.afca.org.au  
Email: info@afca.org.au
Phone: 1800 931 678  (free call)
Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001

AFCA will generally only examine your complaint if you have first given us the opportunity to deal with your complaint.