FAQs

Mobile Cheque Deposit (14)

• How can I identify on my bank statement that my cheque was deposited via the app?

  All cheque deposits are represented the same way on a bank statement...

• How long does it take for the cheques to clear?

  Usually 3 business days...

• How long will it take for the cheques to appear as a deposit in my account?

  Scanned cheques will appear on the next NSW banking day. It will take a...

• I deposited a cheque at the branch and it was rejected, why?

  If you have previously submitted a cheque via the Westpac app, it will reject if you try and deposit...

• I deposited a cheque using my mobile but it was rejected, why?

  There are a number of reasons. One reason may be that the cheques...

• I entered the incorrect amount of the cheque when I scanned it, what do I do?

  There is nothing you need to do. The deposit will be corrected through the...

• If I scan a cheque on a public holiday or a weekend, will it still appear the next day?

  Eligible scanned cheques will appear as a deposit in your account on the...

• I received an SMS notifying me that the deposit wasn't processed, and I have already destroyed the cheque. What do I do now?

  You will need to contact the drawer of the cheque and request a new cheque...

• I scanned a cheque yesterday but it’s still not showing in my account today. Who can I talk to?

  Scanned cheques will appear on the next business day. Please contact Westpac...

• What do I do with the cheque after submitting it?

  Please keep the cheque for 10 days and then securely destroy it. We suggest that...

• What happens if the cheque is dishonoured or declined?

  If the cheque has been identified as being...

• What kind of cheques can I deposit?

  The Westpac mobile cheque feature can accept most personal and business cheques. Please...

• Why can't I deposit into my credit card account like I am used to doing via the branch or ATM?

  At this time cheques can only be scanned to eligible Westpac Savings or...

• How do I access mobile cheque deposit?

  Firstly, ensure that your smartphone has the latest version of the Westpac app...