FAQs

My international money transfer hasn’t been received by my beneficiary and 5 business days have passed.

Please call Westpac International Payments and Services team on 1800 632 308 Opt 2, or email: cenquiry@westpac.com.au, please include:

• Email subject – missing payment number#####
• A copy of the original payment
• detail the last time you checked with your beneficiary

Ensure your online account contact details are correct.