FAQs

I don't recognise a pending transaction

If you don’t recognise a pending transaction below are a few scenarios that may explain why.

• Pending transactions may not be displayed on the date the transaction was originally processed.
  
• If you have a joint account, or you have an additional cardholder on your account, check if the transaction was made by them.
• Check if the transaction may be a recurring payment or set for a specific date (e.g. PayPal or subscription).

In all of these cases while the transaction is pending, you can place a temporary block on the card to ensure no further unrecognised transactions are processed. If you still don’t recognise the transaction once it is fully processed and you have been unable to resolve with the merchant directly, then the bank can dispute the transaction on your behalf.

If you have lost your card or suspect a pending transaction is fraudulent, you can cancel or temporarily lock your card using Online Banking, or by calling us on 1300 651 089 from anywhere in Australia or +61 2 9155 7700 if you are calling from overseas