FAQs

How do I add a new biller or payee?

You can add a new biller or payee any time you make a payment. You can also delete a biller or payee in your Payee list.

In the Westpac App

1. Tap $ in the bar menu​
2. Select Pay someone or Pay by BPAY®​
3. Tap Add and select type of payee​
4. Add the payee details and tap Next​
   

In Online Banking

1. Go to Payments > Make a Payment​
2. Select Pay new payee​
3. Add account details​
4. Select From account​
5. Add the amount, date and payment frequency​
6. Select Continue​

You can enter up to 1,000 payees, after which you’ll have to delete a payee before you can add a new one. You won’t be able to delete the Australian Taxation Office (ATO) or any payees set up as a repeat or recurring payment.​

If you’re registered for Westpac Protect™ SMS Code, you may be asked to enter an SMS code to confirm a payment to a new payee or new or restricted BPAY Biller. The code will be sent to your registered mobile.

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