FAQs

I’m a signatory for a family member’s bank account. Can I authorise a PayTo agreement on their account?

Only account owners, those with third party online access or Shared Access to your account in Online Banking can authorise and manage (for example, decline, cancel, or pause) PayTo agreements. This includes joint accounts owned by more than one individual. Signatories to an account can’t currently take any actions on a PayTo agreement, unless they are also given Third Party Authority Access via Online Banking.