FAQs

Can I report a lost or stolen card from Online Banking?

If you’ve lost your card and there’s a chance you’ll find it, a temporary lock keeps your card secure while you look for it and saves the hassle of cancelling your card.
 

However, if you have permanently lost your card, you and any other cardholder must report your card as lost or stolen through Online Banking

• Log on to Online Banking then go to Service > Services 
• Under Card services select Report lost or stolen cards
• Find the right card then click Continue
• Confirm your address is correct and follow prompts to cancel your card and request a new one.
   

Your current card including any linked cards (such as a PartPay or Additional Card) will be cancelled and we’ll provide a new Digital Card for you to use right away while you wait for a new card to arrive.
 

If you are in Australia, your new card will arrive within 10 working days.

Your new card will be sent to your chosen address. If there are any other card holders, we’ll send their cards to their chosen address as well.