FAQs

How do I move my PayID® to another bank?

1. Call us on 1300 655 505 (8am-8pm Sydney time, 7 days) and request to have your PayID put into a 'Transfer state'
2. Contact the bank where you want set up your PayID
3. Any payments to your PayID will go to your Westpac account until your new PayID is set up.

If the transfer doesn't complete within 14 days, it will expire and your PayID will remain linked to your Westpac account. If that happens, you can request another transfer at any time.

Once your PayID is registered with another bank, payments will no longer go to your Westpac account.