FAQs
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How can we help with the cancellation of a direct debit?
We can notify a company of your request to cancel a direct debit from your Westpac account, or temporarily stop the company from debiting any funds from your account for 3 years*.
Online
You can complete a request through Online Banking or the Westpac App.
In Online Banking (desktop device)
- Sign into your account
- Under the main Services menu, click Services
- Under the Account services heading, click on Direct debits
- Choose the account on which the direct debit will appear
Note: you can only view companies that have direct debited your account in the past 90 days. Refer to the other contact methods below if the relevant company or direct debit does not appear on this list - Choose a direct debit and follow the prompts
In Online Banking (desktop device) for Business Networks
- Sign into your account
- Hover over ‘'Service menu’, click ‘Services’
- Under the ‘Account Services’ heading, click on ‘Other account services’
- Click on ‘Cancel direct debit’
- Choose the account on which the direct debit will appear
Note: you can only view companies that have direct debited your account in the past 90 days. Refer to the other contact methods below if the relevant company or direct debit does not appear on this list - Review form details and continue
- Choose a direct debit and follow the prompts
Note: if the account has an operating authority of more than one to ‘sign’ or the Administrator has increased the number of Approvers for Business Servicing Requests, another Approver(s) may need to approve before the request can be processed.
In the Westpac App or Online Banking (mobile device)
- Sign into your account
- Search ‘cancel direct debit’
- Tap ‘Cancel a direct debit’
- Choose the account on which the direct debit will appear
Note: you can only view companies that have direct debited your account in the past 90 days. Refer to the other contact methods below if the relevant company or direct debit does not appear on this list - Choose a direct debit and follow the prompts
Over the phone
Visit your local branch
You can also visit your nearest branch to request that we notify a company to cancel your direct debit, or temporarily stop the company debiting funds and we will process the request on your behalf.
Important information to know when cancelling a direct debit payment
You can request that we stop a company from debiting any funds from your nominated account for 3 years. During this period, you will only be able to reinstate or create a new direct debit with that company on the nominated account, by contacting us over the phone or visiting us in branch to lift the block.
If you don’t want to stop all direct debits from a company, you can ask us notify the company that you wish to cancel a specific direct debit. This may be relevant if, for example, you have your phone and internet with the same company, but only want to cancel the phone payment.
When we notify a company that you wish to cancel a direct debit, this is a notification only; it will be up to the company to cancel your direct debit. If you still owe the merchant or service provider for their service or utility, you’ll need to make alternate payment arrangements with them.
Experiencing financial difficulty?
We understand that life can take unexpected turns. If you’re experiencing financial difficulty and are unable to meet your regular financial commitments, please let us know. We are here to help.
To speak to someone from our Westpac Assist team please call:
1800 067 497, Monday-Friday 8.30am-7.30pm, Saturday 9.30am-6.00pm (Sydney time).
Alternatively, you can receive free independent advice from a Financial Counsellor. This is a free service with dedicated people in each state that will work with you to understand your circumstances and help with next steps.
Contact the National Debt Helpline on 1800 007 007 from anywhere in Australia.
For more information visit Westpac assist.