FAQs

How do I pause or cancel my PayTo agreement?

You can pause or cancel a PayTo agreement at any time in Westpac Online Banking or the Westpac App.

Log into Westpac Online Banking or the Westpac App

• Online Banking: Service > Services > Account services > PayTo agreements
• Westpac App:  Search PayTo > select PayTo agreements

Open the PayTo agreement, scroll to the bottom of the page, press Pause or Cancel. Follow the next screens to confirm.

Once your agreement is paused or cancelled, we’ll contact you to confirm the action. The business you have the PayTo agreement with will also be notified.

In most cases you should check with the business (biller) before you cancel or pause an agreement as they won’t be able to debit any further payments until the agreement is resumed or you authorise a new agreement. Pausing or cancelling a PayTo agreement doesn’t affect any contractual obligations you may have agreed to with a merchant or business.

Note:

• Joint accounts with more than one to authorise, it will only take one account holder to pause or cancel a PayTo agreement.
• Business Network Administrators: If you select that more than one Network user is required to authorise a PayTo agreement, please note it only takes one user (who you have provided PayTo permissions) to pause, resume or cancel a PayTo agreement.