FAQs

Why can’t I see my Digital Card?

Some possible reasons why you can’t see your digital card details include:

• Your card is not eligible.
• Your credit card has not been approved, or the account has not been opened.
• Your transaction account does not have a debit card associated with it.
• You are not registered for Online Banking, and you do not have an active Westpac Protect™ Security Code device registered.
• Your card has been blocked or closed.
• Your credit card was received as part of a mortgage package or you have switched credit card type. These cards can only be viewed digitally once the physical card has been activated.
• You are an additional cardholder and the primary cardholder hasn’t viewed their new digital card details or activated their physical card.
• Your device is not compatible.
• Your Westpac App must be iOS version 8.13 or Android version 8.9 and higher.