FAQs

Yes, you can continue to use your Digital Card details. They will continue to be available in Mobile Banking.

Yes, you can use your Digital Card details to access the funds in your new transaction account or to make purchases with your new credit or debit card.

If you want to use your physical card or the CVV/CVC printed on the card, you will need to activate the card once you receive it.

As long as you have viewed your Digital Card details in Mobile Banking (accepting your credit card contract) within 45 days of approval your credit account will remain open.

You do not have to use your Digital Card. The option to view your digital card details will be available for you, but you do not have to use it.

Yes, you can use your Digital Card to earn any reward points that you are entitled to earn by using your card.

No, you will not be able to view the details of the card you have reported fraudulent activity on. However, when we issue you with a replacement card, you will be able to view digital card details of that replacement card in Mobile Banking before and after you receive your physical replacement card.

Your card details are only available in your Mobile Banking app. As long as your Mobile Banking app is not compromised, your Digital Card details will be safe.

Yes, accessibility features are built into Mobile Banking. If you use this feature you will be given instruction to help keep your information secure: “For security reasons when using voiceover or talk back please ensure you plug your headset in, put curtain on or cover your screen as this app will read the personal card details of full card number, embossed name, expiry date and a CVC/CVV out loud”

No, you will not be able to differentiate between a payment made on your physical card or using your digital card details as all transactions are linked to the same card number/account.

When you have an existing credit card and switch it to a different one, these details cannot be viewed digitally until the physical card has been activated.

Digital Card is available in the Westpac App for iPhone (min. v8.13) and Android (min. v8.9). It won’t work if your device has been jailbroken or modified to remove manufacturer restrictions. Digital Card isn’t available for tablet, Online Banking or the mobile website.

The following cards are able to be viewed digitally:
Altitude Business Gold Visa Card
Altitude Business Gold Qantas Visa Card
55 Day Visa Card
Low Rate Visa Card
Altitude Visa Card
Altitude Qantas Visa Card
Singapore Airlines Westpac Gold Visa Card
Singapore Airlines Westpac Platinum Visa Card
Altitude Platinum Visa Card
Altitude Platinum Qantas Visa Card
Altitude Platinum Plus Visa Card
Altitude Platinum Plus Qantas Visa Card
Altitude Platinum Plus Private Bank Visa Card
Altitude Platinum Plus Private Bank Qantas Visa Card
55 Day Platinum Visa Card
Altitude Business Platinum Visa Card
Westpac Visa lite card
55 Day MasterCard
Westpac Low Fee
Westpac Lite Mastercard
Westpac Flex Mastercard
Altitude Black World MasterCard
Altitude Black World Qantas MasterCard
Earth Black World MasterCard
Ignite MasterCard
Low Rate MasterCard
Westpac Low Fee
55 Day Gold MasterCard
Altitude Platinum MasterCard
Altitude Platinum Qantas MasterCard
Altitude MasterCard
Altitude Qantas MasterCard
Altitude Platinum Plus MasterCard
Altitude Platinum Plus Qantas MasterCard
Altitude Platinum Plus Private Bank MasterCard
Altitude Black Velocity MasterCard
Altitude Platinum Velocity MasterCard
Earth Platinum Plus MasterCard
Altitude Business Platinum
Altitude Business Platinum Qantas
Altitude Business Gold MasterCard
Altitude Business Gold Qantas MasterCard
Earth MasterCard
Earth Platinum MasterCard
Westpac Debit MasterCard

You can access your Digital Card in the Westpac App.

In the Westpac App

Before trying these instructions make sure you update to the latest version of the app.  

1. Search Digital in the Smart Search bar and select Digital Card​
2. Swipe to select the Digital Card you’d like to view​
3. Tap Show Digital Card and follow the prompts to see the card details including the CVC (Card Verification Code)​

Some possible reasons why you can’t see your digital card details include:

• Your card is not eligible.
• Your credit card has not been approved, or the account has not been opened.
• Your transaction account does not have a debit card associated with it.
• You are not registered for Online Banking, and you do not have an active Westpac Protect™ Security Code device registered.
• Your card has been blocked or closed.
• Your credit card was received as part of a mortgage package or you have switched credit card type. These cards can only be viewed digitally once the physical card has been activated.
• You are an additional cardholder and the primary cardholder hasn’t viewed their new digital card details or activated their physical card.
• Your device is not compatible.
• Your Westpac App must be iOS version 8.13 or Android version 8.9 and higher.

You will receive an SMS when your new or replacement details are ready to view in your Mobile Banking. You can view existing card details at any time. You need to use the current Mobile Banking version to view your Digital Card details.

No, not at this stage Digital Card details are not available to be viewed on iPads and other tablets.

The primary cardholder needs to view their Digital Card details or activate their physical card before you are able to view your details.

Yes, you can use the ‘Copy to clipboard’ functionality available on the card details screen to copy the card number and paste the information where required.

Yes you can, simply enter your card details and temporary generated CVV/CVC at the checkout for online transactions (eg online bookstores or clothing stores) or add them to the payment screen for ongoing in-app purchases such as streaming and food delivery services. 

Yes, you can. When you set up a recurring card payment you provide your card details (including the temporary CVV/CVC) to the merchant. These details are used once only by the merchant to set up the recurring payments, and ongoing payments will not be impacted.

Your new card details will be available in Mobile Banking once the expiry date is reached on your current card or a new physical card has been activated.

The ‘copy card number to clipboard’ functionality enables you to quickly enter your card number into online checkouts or add it to an eligible mobile wallet. Only the card number is copied. You will need to manually enter your CVV / CVC and expiry date.

When you view your new Digital Card details for the first time you will be prompted to set your four-digit PIN (if you have not activated your physical card). The PIN applies to your Digital Card details (when added to a mobile or wearable wallet) and your physical card and is required when performing contactless transactions over $100.

For PartPay Cards, your PartPay PIN is initially set to be the same as your credit card PIN.

Setting the PIN allows you to make transactions over $100 if you add your Digital Card details to an eligible mobile or wearable wallet or use your physical card to make contactless transactions over $100. The PIN is set for your digital card details and your physical card.

You can change your PIN using the Set/Change PIN functionality in Online or Mobile Banking. Learn more

Yes, your PIN is set for your Digital Card details and your physical card.

A dynamic CVC is a temporary Card Verification Code generated in the Westpac App. It changes every 24 hours for security purposes. It’s a different number to the CVC printed on the back of your physical card, but lets you make one-off purchases in the same way. You can also use the dynamic CVC for setting up recurring card payments. When you set up a recurring card payment you provide your card details (including the temporary CVV/CVC) to the merchant. These details are used once only by the merchant (and may be used by the merchant upfront to validate your card details) to set up the recurring payments, and ongoing payments will not be impacted.

To ensure your details are secure, the CVV/CVC will periodically change when viewing your card in Westpac Mobile Banking.  The temporary CVV/CVC is valid for at least 24 hours after a payment is made.

Recurring payments and digital / wearable wallets can be set up using the temporary CVV without impacting ongoing payments.

Your temporary CVV/CVC changes after 24 hours.

No, you will need to activate your physical card prior to using the CVV/CVC printed on the back.

No, you will need to activate your physical card prior to using the CVV/CVC printed on the back.

No. Recurring payments and digital wallets can be set up using the temporary CVV without impacting ongoing payments.

Once you report your card lost/stolen or blocked you will receive an SMS when your replacement Digital Card details are ready to view.

If you report your card lost / stolen, your replacement card details will be automatically updated in your digital wallet and you can continue to make transactions without the need to activate your replacement card.

No, you can’t, if you lock your physical card, any associated digital / mobile / wearable cards will also be locked. Any additional cards will also be locked

No, as long as the lost card was activated, or you accepted the Terms and Conditions you should not need to accept the Terms and Conditions again.

You will continue to view any existing and pending transactions associated with your lost/stolen credit card, the credit card will be listed as “reported lost/stolen”. From the next business day, these transactions will be shown against your new card and account in Westpac Mobile Banking.

You can also view your account statements associated to your lost/stolen card in the Closed accounts section in Westpac Mobile Banking.

Yes, you can add your Digital Card details to eligible mobile or wearable wallets. Eligible Westpac Digital Cards can be added to:

• Apply Pay
• Google Pay™
• Samsung Pay™
• Fitbit Pay™
• Garmin Pay™

You can add your card details directly to Google Pay™ from Westpac Android Mobile Banking. From the card details screen, tap on the Add to GPay button and follow the onscreen instructions.
You cannot add your card details directly to Apple Pay, Samsung Pay™, Fitbit Pay™ or Gamin Pay™ from Westpac Mobile Banking.

Card numbers remain the same for reissued or replacement cards. You will not need to update the card information in your mobile / wearable wallet in this instance.