FAQs

Digital Card (42)

• What can I use my Digital Card for?

  You can use your Digital Card details

• Can I use my Digital Card once my physical card has been received?

  Yes, you can continue to use your Digital Card details...

• Can I continue to access my funds prior to receiving my new card?

  Yes, you can continue to use your Digital Card details...

• Do I need to activate my physical card when I receive it, if I’m using my Digital Card details?

  If you want to use your physical card or the CVV/CVC printed on the card...

• Will my credit card account be closed if I don’t activate my physical card?

  As long as you have viewed your Digital Card details in Mobile Banking...

• Do I have to use my Digital Card?

  You do not have to use your Digital...

• Do I earn reward points if I use my Digital Card details, rather than my physical card?

  Yes, you can use your Digital Card to earn...

• If I’ve reported a fraudulent transaction on my card, will I still be able to use my Digital Card details?

  No, you will not be able to view the details of the card you have reported fraudulent activity...

• Is my Digital Card safe if my phone is stolen?

  Your card details are only available in your Mobile...

• Can I use assistive technology to access my Digital Card details?

  Yes, accessibility features are built into Mobile Banking. If you use this feature you will be given...

• When I view my transaction history online can I differentiate between a payment made with my physical card and one made using my Digital Card details?

  No, you will not be able to differentiate between a payment made on your physical...

• I was issued a new credit card with my mortgage. Why can’t I view my credit card details digitally?

  Credit cards issued as part of a mortgage package cannot...

• I have switched to a different credit card, why can’t I view the credit card details digitally?

  When you have an existing credit card and switch it to a different...

• Which mobile devices can I use to see my Digital Card details?

  You can use your Digital Card details to...

• Which cards are eligible for a Digital Card?

  Altitude Business Gold Visa Card, Altitude Business Gold Qantas Visa Card, 55 Day Visa Card...

• How do I access my Digital Card details?

  You can access your Digital Card details in Mobile Banking...

• Why can't I see my Digital Card?

  Some possible reasons why you can't see your Digital Card details include...

• How long does it take to see my Digital Card details?

  You will receive an SMS when your new or replacement details are ready to view in your Mobile Banking. You can view existing card details at any...

• Can I view my Digital Card details in Mobile Banking on my iPad or tablet?

  No, not at this stage Digital Card details...

• I'm an additional cardholder, why can't I view my card details?

  The primary cardholder needs to view their Digital Card details...

• Can I copy the card number from Mobile Banking into other apps / screens on my mobile device?

  Yes, you can use the ‘Copy to clipboard’ functionality available on...

• Can I use my Digital Card details to make online transactions?

  Yes you can, simply enter your card details and temporary generated CVV / CVC at...

• Can I use my Digital Card details for recurring card payments?

  Yes, you can. When you set up a recurring card payment you provide your card details...

• My current card is about to expire, when will I be able to view my new Digital Card details?

  Your new card details will be available in Mobile Banking...

• What is the copy card number to clipboard button and why would I want to copy it?

  The ‘copy card number to clipboard’ functionality enables you to quickly enter...

• How do I set a PIN for my Digital Card?

  When you view your new DigitalCard details for the first time you will be prompted to set your four-digit PIN (if you have not...

• Why do I have to set a PIN for my Digital Card?

  Setting the PIN allows you to make transactions over $100 if you add your Digital Card details to an eligible mobile or wearable wallet or use your

• How do I change the PIN for my Digital Card?

  You can change your PIN using the Set / Change PIN functionality in Online or...

• Will my digital PIN be the same as my physical card PIN?

  Yes, your PIN is set for your Digital Card details and your physical card.

• What is a dynamic or temporary CVV / CVC?

  A temporary CVC is generated in mobile banking and changes every 24 hours.

• Why does the CVV/CVC change?

  To ensure your details are secure, the CVV/CVC will periodically change when viewing your card in Westpac Mobile Banking.

• How often is my CVV/CVC regenerated?

  Your temporary CVV/CVC changes after 24 hours.

• Can I use the physical card CVV/CVC if I haven’t activated my physical card?

  No, you will need to activate your physical card prior to...

• Will my temporary CVC/CVV prevent ongoing recurring payments?

  No. Recurring payments and digital wallets can be set up using the temporary...

• Can I view my new card details digitally in the Mobile Banking App if my current card is reported lost/stolen and blocked?

  Once you report your card lost / stolen or blocked you...

• I’ve reported my card lost/stolen, do I need to remove it from my mobile or wearable wallet?

  f you report your card lost / stolen, we will automatically...

• I’ve locked my physical card. Can I still use my Digital Card?

  No, you can’t, if you lock your physical card, any...

• Do I need to accept the Terms and Conditions for my digital credit card if my card is re-issued after my other card was lost/stolen or expired?

  No, as long as the lost card was activated, or you accepted the...

• I’ve reported my credit card lost / stolen. Can I still view my historical card transactions and statements once I have my new Digital Card details?

  You will continue to view any existing and pending transactions associated with your lost/stolen credit card...

• Can I add my Digital Card details to a mobile/wearable wallet?

  Eligible Westpac Digital Cards can be added to...

• Can I add my card details directly to my mobile wallet from Westpac Mobile Banking?

  You can add your card details directly to Google Pay from Westpac Android...

• I’ve received a reissued or replacement card. Do I need to update my card information in my mobile / wearable wallet?

  Card numbers remain the same for reissued or replacement cards...