FAQs

Can all funeral expenses be paid out of the deceased available funds?

Only the funeral bill can be paid for directly from the deceased’s account once we have received the original tax invoice from the funeral director. If you would like to claim for funeral costs already paid, we’ll need the original receipt - in addition to the tax invoice - to reimburse any payment. Reimbursement can be done by visiting a Westpac branch, or by sending the invoice to Westpac Estates Management team. No other related expenses such as the wake, headstone or memorial can be paid from the deceased person’s account. See Step 3 for Funeral Arrangements.