FAQs

Amazon Alexa (16)

• What is Alexa?

  Alexa is a cloud-based voice service that can help you with tasks...

• What are the Westpac skills for Alexa?

  Westpac has 2 skills available: Westpac Banking – check your account balances...

• What information do you collect and how is it used within the Westpac Banking skill?

  To see what information we collect and use and how we protect your privacy, please see Westpac’s Privacy Policy...

• Who can use the Westpac skills and what accounts are eligible?

  The Westpac Banking skill is available to Westpac Australia customers who hold an eligible account and...

• On what devices are the Westpac skills available?

  The Westpac skills are available on all devices that support Amazon’s Alexa...

• How do I enable the Westpac Banking skill?

  To get started with the Westpac Banking skill, follow these easy steps...

• I'm having trouble enabling the Westpac Banking skill. What should I do?

  Before you can set up the Westpac Banking skill, you will first need to be registered for a Westpac Live account...

• Once I’ve enabled the Westpac Banking skill, how do I use it?

  To start using the Westpac Banking skill, open the skill by saying “Alexa, open Westpac”....

• What is my 4-digit passcode and how can I add or change it?

  Your 4-digit passcode is the passcode that you created when setting up your Westpac Banking skill...

• Can I use the Westpac Banking skill for transfers and payments?

  Currently, you cannot transfer funds or make a payment via the Westpac Banking skill for Alexa.

• How do I disable or unlink a Westpac account from the Westpac Banking skill?

  To unlink an account, first disable the Westpac Banking skill by...

• I have additional questions about my account. Can I use the Westpac Banking skill for general customer service support?

  If you have any questions about your Westpac accounts, you can call us on 132 032...

• My Amazon Echo device is not working. What can I do?

  For information on troubleshooting with Amazon Echo Products or Alexa, please visit the...

• What should I do if I think my account has been compromised?

  If you believe someone has gained unauthorized access to your Amazon account, or a personal device connected...

• Can someone else use Alexa to access my Westpac accounts?

  When you set up the Westpac Banking skill, you will be prompted to set up a 4-digit passcode which you will need to provide before Alexa responds...

• What measures can I take to protect my information?

  For an added layer of security set up a unique 4-digit passcode to access the skill...