FAQs

Mobile Banking (24)

• How do I download the Westpac App?

  First, make sure you’re registered for Online & Mobile Banking..

• Can I use my Online Banking details to sign in to the Westpac App?

  If you’ve already registered for Online Banking you can use your Customer ID and Online Banking password to logon to the Westpac App...

• Which devices are supported by Westpac Mobile Banking?

  We highly recommend that you use the apps for optimal Mobile Banking experience. View the complete list of compatible devices and supported operating systems.

• Where is the 4 digit passcode stored?

  Westpac does not hold or store the 4 digit passcode.

• How does the Westpac Protect™ Security Code provide extra protection?

  Receiving a one-time passcode via Westpac Protect™ Security Code helps provide extra protection against fraud and scams by allowing you to confirm that you authorise a transaction or activity and validating the request is genuine.

• What is Quick Transfer?

  Quick Balance is a feature of the Westpac Mobile Banking app.

• Can I activate my card on mobile if I don’t have the app?

  Yes, you can still activate your card on mobile by following the steps below. You won’t be...

• Is it secure?

  Activating your card via mobile is safe and secure – just like activating a card online. Your camera...

• What about additional cardholders?

  The primary cardholder (the person who opened the account) must activate their card...

• What else do I need to know?

  You’ll also need to...

• Do the Westpac Group and Hey You share any customer details?

  The Westpac Group and Hey You do not share any customer details...

• What do I do if I don't get my credit?

  Please contact Hey You support by calling 1800 220 153 or...

• What if there are no participating Hey You cafes/businesses in your area?

  The list of participating businesses is growing all the time. If you are in an area where there are...

• What are the permissions I’ll see on my phone and why are they requested by the Westpac iPhone Mobile Banking App?

  When you install the Westpac Mobile Banking App on your Apple iPhone, you’re prompted with the permissions...

• How secure is an Apple Pay transaction?

  Apple uses security features built-in to the...

• How will my personal information be shared with Apple?

  As per Westpac Terms and Conditions, your personal information will be...

• What is Apple Pay, where can I find more information on Apple Pay?

  Apple Pay lets you use your compatible...

• Which devices can I use Apple Pay with?

  Apple Pay is available on iPhone, iPad...

• Which Westpac cards are eligible to be added to Apple Pay?

  The following cards are eligible for Apple Pay.

• Why can’t I sign in to my Mobile Banking?

  If you have set up a 4-digit PIN and/or fingerprint recognition and are unable to sign in, there may be an issue with the Date & Time settings of your mobile device.

• How do I set up quick sign-in?

  Fingerprint sign in is only available for compatible devices. Check our list of supported devices...

• How to customise your Westpac App

  Learn how to customise your Westpac App by choosing a profile photo, adding a personalised wallpaper and selecting an app icon.

• How do I delete my Online Banking access?

  Learn how to deregister from Online Banking.

• How do I rename my account with a nickname of my choice?

  You can easily change your account names to nicknames once logged into Online or Mobile Banking...