FAQs

ShopBack (21)

• Do I need to update my Westpac debit or credit card details in ShopBack if they change (e.g. the Westpac card expires or is replaced)?

  Yes. Please add your new card to your ShopBack account. Don’t forget to pay with the same card at the merchant checkout when you shop online...

• How and when will I receive Westpac bonus Cashback?

  Your Westpac bonus Cashback will be credited by ShopBack to your ShopBack account within 90 days...

• How can I be sure I don’t miss out on Cashback?

  Visit ShopBack for some helpful tips to ensure that your Cashback is tracked correctly. You will...

• How do I add my Westpac debit or credit card to my ShopBack account?

  You'll need to create a ShopBack account or log into ShopBack. You can do so via...

• How do I earn Cashback?

  You can sign up to ShopBack and create an account for free. Once created...

• How do I earn Westpac bonus Cashback?

  You are eligible for Westpac bonus Cashback if you...

• How do I sign up to ShopBack?

  Simply visit ShopBack or download the ShopBack app on the App Store or Google Play and follow the prompts.

• I have an additional Cardholder on my Westpac credit card. Can we each take advantage of the Westpac bonus Cashback?

  No. Credit card details are the same for both cardholders, which means that only one (1) cardholder can add the card to their ShopBack account.

• My Westpac debit card is linked to a joint bank account. Can we each take advantage of the Westpac bonus Cashback?

  Yes. Debit card details are different for each cardholder, which means that both cardholders can add their individual cards to their ShopBack account.

• What is Westpac bonus Cashback?

  Westpac bonus Cashback is offered exclusively to Westpac cardholders...

• Where can I find my Cashback?

  You can find your Cashback in your ShopBack account. When the Cashback status...

• Where can I find Westpac bonus Cashback offers?

  The Westpac Lounge is where you can find and access Westpac bonus Cashback offers. Look for...

• Which Westpac debit and credit cards can I add to my ShopBack account to be eligible for the Westpac bonus Cashback?

  Westpac Debit Mastercard, Altitude Black World Mastercard, Altitude Black World Qantas Mastercard, Altitude Black World Velocity Mastercard...

• Who can I contact if I haven’t received my Cashback?

  There are three ways to follow up on your missing Cashback...

• Who can I contact if I need more help?

  Contact ShopBack for assistance with any enquiries relating to your ShopBack account, transactions, Cashback or bonus Cashback.

• Who is ShopBack?

  ShopBack Australia Pty Ltd (ShopBack) is a shopping discovery and Cashback platform...

• Why can’t I see ShopBack offers in my Westpac App?

  You may have opted out of Westpac partner offers...

• Will I qualify for the Westpac bonus Cashback if I use digital wallets or other payment methods at checkout?

  If the Westpac debit or credit card in your Apple Pay, Google Pay, or Samsung Pay is the same eligible card that you've added to your ShopBack account...

• How do I link my Westpac Acccount to ShopBack

  Follow these steps to link your Westpac and ShopBack accounts to enjoy a better shopping experience.

• How do I unlink accounts?

  Unlinking accounts deactivates the relationship between your Westpac account and ShopBack.

• Why should I link my ShopBack Account to my Westpac Account?

  Linking your Westpac account to your ShopBack account via the Westpac app, will make it easier to track your Cashback and linked cards, all in the one app.